Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you, either an individual or the entity you represent (“you,” “your,” or “Customer”), and AuxDynamics Inc. (“AuxDynamics,” “we,” “our,” or “us”), a company based in Calgary, Alberta, Canada. By creating an account, installing our SDK, or using any part of the MastGuard platform (the “Service”), you agree to these Terms.

If you are agreeing on behalf of a company, you confirm that you have the authority to bind that company. If you do not, do not use the Service.

MastGuard is a governance, security, and compliance platform for AI agents. The Service includes real-time agent monitoring, MAST failure detection, Human-in-the-Loop review, automated compliance reports, RedScan adversarial testing, ProvenanceGuard poisoned-data detection, and the Threat Intelligence Network, along with SDKs, APIs, and documentation.

We may improve, modify, or deprecate features. We will not materially reduce the core functionality you have paid for during your subscription term without reasonable notice.

You must be at least 18 years old to use the Service. Accounts are scoped to an organization, and each organization has one Owner who controls billing and plan changes. You agree to provide accurate registration information and keep it current.

You are responsible for activity under your account, including the actions of your team members and the use of your API keys. Keep your API keys confidential. If you believe an account or key has been compromised, contact us at info@auxdynamics.com.

You may use the Service for lawful business purposes, including monitoring and governing your AI agents. You agree not to:

• Reverse-engineer, decompile, or attempt to extract the source code of the Service, except where the law expressly permits.
• Circumvent plan quotas, rate limits, or billing controls.
• Use the Service to facilitate illegal activity.
• Share API keys publicly or with unauthorized parties.
• Run RedScan against systems you do not own or are not authorized to test.
• Interfere with the integrity, performance, or security of the Service.

We may suspend or terminate access for material or repeated violations of this section. Where practical, we will warn you first.

Fees are stated in US dollars and processed by Stripe. Plan pricing is as published on our pricing page or in your signed order form: Free at $0 per month, Pro at $899 per month or $8,990 per year, and Enterprise from $40,000 per year.

• Subscription fees are billed in advance. Monthly plans renew monthly, annual plans renew annually.
• Scan credits are a one-time prepaid purchase. Scan credits are non-refundable. They roll over and do not expire.
• Annual plans run for the full annual term. You can cancel an annual plan at any time, and it will not renew, but annual fees already paid are not refunded for the remainder of the term.
• Pro usage beyond the included event quota is metered and billed as overage.
• Fees are exclusive of applicable taxes, which are your responsibility. If a payment fails, we may suspend the Service after notifying you.

The Free plan is provided at no cost and on an “as is” basis. There is no uptime service level agreement on the Free plan. AuxDynamics may modify Free plan limits with 30 days notice. The Free plan is permanent and does not expire.

Pro is available monthly or annually and can be cancelled from the dashboard Billing page. Cancellation takes effect at the end of the current billing period. Enterprise subscriptions are governed by the terms of your signed contract.

Downgrades are self-serve. When you downgrade to Free, your organization moves to Free plan limits and remains active with no expiry.

You own all agent event data and audit logs you submit to the Service (“Customer Data”). AuxDynamics processes Customer Data on your behalf and only to provide the Service, secure it, and meet our legal obligations.

If you opt in to the Threat Intelligence Network, anonymized and aggregated threat signatures derived from activity may be used to improve threat detection across the Service. These signatures contain no customer-identifying data.

AuxDynamics retains all rights to the platform, the SDKs, our implementation of the MAST taxonomy, and all related software, documentation, and branding. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service. You retain all rights to your Customer Data.

If you give us feedback or suggestions, we may use them without obligation to you.

Each party may receive non-public information from the other. The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and disclose it only to people who need it and are under equivalent obligations. This does not cover information that is public, independently developed, or required to be disclosed by law.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, or lost data.

Our total aggregate liability for any claim arising out of or related to these Terms or the Service is limited to the amount you paid us for the Service in the twelve months before the claim arose. These limits do not apply to your payment obligations, a breach of confidentiality, indemnification obligations, or any liability that cannot be limited by law.

You will defend and indemnify us against any third-party claim arising from your Customer Data, your use of the Service outside what these Terms permit, or your violation of applicable law.

We will defend and indemnify you against any third-party claim alleging that the Service, as provided by us and used in line with these Terms, infringes that party's intellectual property rights. Each party's indemnification depends on prompt notice, reasonable cooperation, and sole control of the defense by the indemnifying party.

We warrant that the Service will perform materially as described in our documentation. Except for that warranty, the Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Service will detect every possible AI failure or satisfy every possible regulator. You remain responsible for the decisions you make using the Service.

These Terms are governed by the laws of the Province of Alberta, Canada, and the federal laws of Canada that apply in Alberta, without regard to conflict-of-laws principles.

Where permitted, we prefer to resolve disputes informally first. Email info@auxdynamics.com and we will try to work it out. Any dispute that cannot be resolved informally will be brought in the courts of the City of Calgary, Alberta, and both parties consent to that jurisdiction.

We may update these Terms. For material changes, we will give you at least 30 days notice by email and in the product. Continued use after the effective date means you accept the updated Terms.

AuxDynamics Inc.
Calgary, Alberta, Canada
info@auxdynamics.com