Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you — either an individual or the entity you represent (“you,” “your,” “Customer”) — and MastGuard Inc. (“we,” “our,” “us”). By creating an account, clicking “I agree,” installing our SDK, or using any part of our Service, you agree to these Terms.

If you are agreeing on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not, do not use the Service.

MastGuard provides a software-as-a-service platform and associated SDKs, APIs, documentation, and support (collectively, the “Service”) that monitors, governs, and audits the behavior of artificial-intelligence agents. The Service is delivered as described on our website, in our documentation, and in any order form or statement of work you sign with us.

We reserve the right to improve, modify, or deprecate features. We will not materially reduce the core functionality you've paid for during your subscription term without giving you reasonable notice and, where required, a pro-rated refund.

You must be at least 18 years old to use the Service. When you create an account, you agree to provide accurate information and keep it current. You are responsible for everything that happens under your account — including every action taken by your users. Keep your credentials safe.

If you believe your account has been compromised, tell us immediately at security@mastguard.com.

As between you and us, you own all data you submit to the Service (“Customer Data”). You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, process, transmit, display, and analyze Customer Data — but only to the extent necessary to provide the Service, maintain its security, and meet our legal obligations.

We do not sell Customer Data. We do not use it to train shared AI models. We do not share it with anyone except as described in our Privacy Policy and Data Processing Addendum.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable regulation.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service, except where expressly permitted by law.
• Submit data that infringes another person's intellectual property or privacy rights.
• Attempt to access accounts, data, or infrastructure you are not authorized to access.
• Use the Service to build a directly competing product.
• Interfere with the Service's integrity, performance, or security — including by running penetration tests without our written consent.
• Submit personal health information, payment card data, or other regulated data types unless you are on a plan tier that supports them and have signed the relevant addendum (e.g., BAA for PHI).

We may suspend or terminate your access for material or repeated violations of this section. Where practical, we'll warn you first.

Fees for the Service are as set out on our pricing page or in your signed order form. Unless stated otherwise:

• Subscription fees are billed in advance and are non-refundable.
• Fees are in US dollars and exclusive of applicable taxes (GST, HST, PST, sales tax, VAT) — you are responsible for those.
• We may change pricing at any time; changes to existing subscriptions take effect at your next renewal, and we'll notify you at least 30 days in advance.
• If a payment fails, we'll attempt to contact you. If payment isn't resolved within 15 days, we may suspend the Service. Accounts suspended for non-payment for more than 60 days may be terminated and data deleted.

For enterprise customers on signed contracts, the payment terms in your contract govern.

We occasionally offer free trials and beta features. Both are provided “as is,” without warranty. Beta features may be discontinued, changed, or made paid at any time. We're transparent about what's beta — look for the label.

Your subscription starts when you activate your account and continues until cancelled or expired. You can cancel at any time in your account settings. Cancellation takes effect at the end of the current billing period.

We may terminate or suspend your access if you materially breach these Terms, fail to pay, or use the Service in a way that creates legal risk for us or our other customers. Where we can, we'll give you a chance to fix the problem before terminating.

On termination, we'll make your data available for export for 30 days, after which we delete it per our retention policy.

Sections that by their nature should survive termination — including ownership, limitation of liability, indemnification, confidentiality, and dispute resolution — survive.

The Service, our software, documentation, branding, and everything we create in connection with them are ours (or our licensors'). These Terms grant you a limited, non-exclusive, non-transferable right to use the Service — nothing more. Every right we don't explicitly grant is reserved.

If you give us feedback, ideas, or suggestions, we can use them without owing you anything. We appreciate them either way.

Each party may receive non-public information from the other. The receiving party will protect it with at least the same care it uses for its own confidential information (never less than reasonable care), use it only to perform under these Terms, and not disclose it except to employees and contractors who need it and are under equivalent confidentiality obligations.

This section does not cover information that's public, independently developed, or required to be disclosed by law — though in the last case, the receiving party will notify the other (where legally permitted) so they can seek protection.

We warrant that the Service will perform materially as described in our documentation. If it doesn't, we'll fix it or — if we can't in reasonable time — refund the portion of your fee attributable to the affected period.

Except for that warranty, the Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that the Service will detect every possible AI failure, prevent every possible harm, or produce outcomes that satisfy every possible regulator. We give you powerful tools. You remain responsible for the decisions you make with them.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, consequential, special, or punitive damages — including lost profits, lost revenue, lost data, or business interruption — even if advised of the possibility.

Our total aggregate liability for any claim arising out of or related to these Terms or the Service is limited to the amount you paid us for the Service in the twelve months before the claim arose.

These limits do not apply to: (a) your payment obligations; (b) our breach of confidentiality; (c) either party's indemnification obligations; or (d) any liability that cannot be limited by applicable law.

You will defend and indemnify us against any third-party claim arising from your Customer Data, your use of the Service outside what these Terms permit, or your violation of applicable law.

We will defend and indemnify you against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes that party's intellectual property rights.

Each party's indemnification is conditional on prompt notice, reasonable cooperation, and sole control of the defence and settlement by the indemnifying party.

Neither party is liable for failure to perform caused by events beyond reasonable control — including internet outages, denial-of-service attacks, natural disasters, pandemics, or government action — provided the affected party gives prompt notice and works in good faith to resume performance.

These Terms are governed by the laws of the Province of Alberta, Canada, and the federal laws of Canada applicable in Alberta, without regard to conflict-of-laws principles.

Any dispute arising out of these Terms will be resolved in the courts of the City of Calgary, Alberta, and both parties consent to that jurisdiction. Where permitted, we prefer to resolve disputes informally — email legal@mastguard.com first, and we'll try to work it out.

We may update these Terms. For material changes, we'll give you at least 30 days' notice by email and in the product. Continued use after the effective date means you accept the new Terms.

Entire agreement. These Terms, plus our Privacy Policy and any signed order form or DPA, are the entire agreement between you and us on this subject.

Severability. If a court finds any part of these Terms unenforceable, the rest stays in force.

No waiver. Failure to enforce any right isn't a waiver of it.

Assignment. You can't assign these Terms without our written consent. We can assign them to a successor in connection with a merger, acquisition, or sale of assets.

Notices. Legal notices to us: legal@mastguard.com. Legal notices to you: the email on your account.

Relationship. We are independent contractors. Nothing creates a partnership, joint venture, or employment relationship.

MastGuard Inc.
Calgary, Alberta, Canada
General: hello@mastguard.com
Legal: legal@mastguard.com
Security: security@mastguard.com
Privacy Officer: privacy@mastguard.com